Terms & Conditions

/Terms & Conditions
Terms & Conditions 2018-05-24T15:26:21+00:00

Terms and Conditions

These Terms and Conditions (“Terms”) cover all of the ways in which we communicate with you on this website and in any related communications channels such as our feeds, social media and email. When you access our services, or sign up to hear from us, we understand that you are OK with these Terms.

JGraph Ltd may make changes to this privacy policy by giving 30 days notice of the changes on the www.jgraph.com website and on major social media accounts. If you don’t agree with the new Terms, you should unsubscribe, and stop using our services.

Privacy policy

draw.io respects and protects your privacy. This Privacy Policy details how draw.io collects, uses and shares information gathered from you, as well as explaining how draw.io diagram data is processed and stored.

draw.io is developed by JGraph. The draw.io apps for Confluence and Jira are developed in partnership with //SEIBERT/MEDIA.

The information that we collect

When you visit the about.draw.io and support.draw.io websites

Like all web servers, our web server logs information about which pages you access, and information about your device (device or browser type and IP). These logs are kept for 12 months.

We do not use permanent or session cookies, and we do not use analytics tools or tracking pixels.

When you contact us via email or on social media

You may send us information, such as your name or email address if you submit a support request or send us a direct message on our social media channels (FacebookInstagramTwitterGoogle Plus).

If you have submitted a support request, we will typically contact you by email to work out a resolution to the problem.

We retain email correspondence for 6 years, after which it is routinely deleted. Direct messages sent via social media accounts are routinely deleted after 6 months.

When you use draw.io to create a diagram

The www.draw.io server logs information about about your device (device or browser type and IP) when you use the online application or the Trello Power-Up, to help us debug technical problems that may occur within the draw.io application. This information is stored in a cyclical log where the oldest data is overwritten by current data continuously. The cycle is about 10 days. These logs contain no diagram information. Only engineering staff are permitted access to server logs to resolve issues. No non-technical staff are permitted access, either directly or indirectly.

Diagram data storage

draw.io is as fully a client-side application as is technically possible – draw.io does not store your diagram data. When you choose to store your diagram on your local filesystem, localStorage in your browser, or in Google Drive, your diagram data and your preferences do not travel through our servers. Diagram data stored in the following applications and cloud services are covered by their respective privacy policies:

No personal information, or information stored is made available to JGraph when you use draw.io online, offline or within any of its integrations.

When you change your diagram’s sharing permissions

If you use Google Drive, you are permitted to change the permissions of your diagram. This sharing permissions dialog is entirely provided and served by Google.

When you export to a raster or PDF format

To export your diagram to a a raster or PDF format, the diagram data is securely sent to our image export servers and the resulting file returned. All data is only ever held in memory, never written to disk. The data is cleared from memory after the file has been successfully delivered to you.

When errors occur

If an error condition occurs whilst using the application, the application may send an error report back to the servers. This report contains the program line and condition that occurred. Such reports contain no personal information or parts of your diagram data, nor do they contain any substantial information regarding your usage of the application.

When you search for shapes

No data is transmitted from your server or client browser when you use draw.io to any third-party with one exception: When you search for an shape, if your keyword has no results in the list of local shapes, the keyword and the list of matching shapes is sent securely to www.draw.io. No diagram information, nor any information about you or your system or infrastructure is transmitted.

When you purchase a draw.io app for Atlassian software (Confluence or Jira)

Atlassian provides access to certain technical contact and billing contact information to JGraph via their Sales API when the app is installed and a license (evaluation or full) is applied. Please see Atlassian’s privacy policy for details on how they manage your information.

Request access to, modify and delete your information

If you want to access, review or delete your personal information and communication prior to the routine deletion periods described above, please send an email to [email protected]. We will retain your request for modification or deletion as a record of our compliance with the GDPR.

Disclosure of your personal information

We do not sell your personal information.

As a rule, we don’t share your information with third parties, unless it is a) with your consent, or b) required by law (in response to an appropriate legal process). We will object to requests for information about people who use our site that we believe to be improper.

If we merge with another company such that your information will become subject to a different privacy policy, we’ll notify you before the transfer.

Data security

The draw.io application and all draw.io websites use HTTP over TLS1.2+ (which builds upon HTTP over SSL) to ensure communication between you and our servers is encrypted and secure.

Cookie policy

We do not use cookies in the draw.io application. Settings are stored in the localStorage of your browser.

We do not set any cookies when you browse the draw.io websites.

We respect Do Not Track (“DNT”) settings in browsers. If you’re logged out of our Services and have DNT enabled, we will not set cookies.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Changes to this privacy policy

JGraph Ltd may make changes to this privacy policy from time to time, without much fanfare. Major changes will be announced on this website and in our social media channels.